Comments, compliments and complaints

If you have any feedback about the work of Young Epilepsy, we would love to hear it. Feedback is so important in helping us to learn and develop so please do share it with us.

If you have a comment or compliment

Please send your comments and compliments to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have a complaint

At Young Epilepsy, we work hard to deliver at the highest of standards. If we fall short of these standards please take the time to tell us about it as we would like the opportunity to put things right.

Complaints can be made in the following ways:

• Via any Young Epilepsy staff member either verbally or in writing
• Email This email address is being protected from spambots. You need JavaScript enabled to view it.
• Write to: Complaints, Young Epilepsy, St Piers Lane, Lingfield, Surrey, RH7 6PW

What will happen next?

We will acknowledge your complaint within 48 hours of receipt and we aim to get back to you within 20 working days with a resolution. If we need to make more in-depth investigations, we will let you know how long it will take to resolve.

If you are still not happy

We want you to feel satisfied that we have resolved your complaint, however if this is not the case please let us know.

In these circumstances we will pass your complaint to a more senior member of staff who will investigate and do their best to resolve the matter to your satisfaction.

Our aim is to fully resolve the complaint within 20 working days of receipt.

Comments, Compliments & Complaints Procedure